Terms and conditions when booking a
Let’s Clay class
Thank you so much for wanting to book a Let's Clay ceramics class. Before you do so, please read and accept these terms and conditions. These are also linked when booking a class.
WHAT IS INCLUDED
The price includes all materials used during the class, as well as glazing and firing of your finished pieces. The number of included pieces and the cost of any additional pieces are specified in the booking details for each class.
Ceramic Results, Damage & Compensation
At Let's Clay, the creative experience is at the heart of our workshops. Ceramics is an unpredictable craft, and especially when working with clay for the first time, the finished result may differ from what you imagined.
Cracks, warping, breakage, glaze variations and other imperfections can occur during drying, glazing and firing, even when everything has been done correctly. These are natural risks of working with ceramics, and we cannot guarantee that every piece will survive the process or turn out as expected.
Our instructors are present throughout our workshops to provide guidance and assistance. We do our best to prevent issues and save or repair pieces whenever possible, but cannot guarantee success.
Let's Make a Mug: We provide a professionally thrown base mug, while participants create their own handles, decorations and other additions. We stand behind the quality of our base mugs, but cannot guarantee the outcome of participants' own work.
Pottery Wheel Workshops: Participants create their own pieces from scratch. The construction and handling of each piece can affect its final result, and imperfections or breakage may occur despite correct instruction and careful processing.
Damage & Compensation
We do not normally offer compensation for imperfections, cracks or breakage resulting from the natural risks of working with ceramics.
However, if a piece is damaged or lost due to an error on our part, we will assess the circumstances and offer an appropriate solution. Depending on the situation, this may include the opportunity to attend a new workshop of the same type.
Any compensation will relate to the affected participant rather than an entire group booking.
If you notice an issue with your finished ceramics, please contact us as soon as possible, preferably within seven days of collection.
CANCELLATION
Our pottery wheel classes require a minimum of 6 participants to go ahead, with a maximum of 8 participants to ensure everyone receives plenty of individual attention.
If Let's Clay cancels your class, you will receive a full refund.
If you are unable to attend, whether due to illness or other circumstances, we unfortunately cannot offer a refund or voucher for missed classes, nor can we guarantee the possibility of moving you to another class.
Just like other experiences with limited availability, your booking reserves a specific spot that cannot necessarily be filled by someone else at short notice.
If you cannot attend, you are welcome to find someone else to take your place. If you're unable to find a replacement, we can put you on a waiting list for a future class. However, we cannot guarantee that a spot will become available, or when that might be.
We're happy to help where we can during our opening hours.
PICKUP OF PIECES
Your finished pieces are usually ready for collection six weeks after your final class, from the first Tuesday after those six weeks.
We sort, sand, wrap and pack your pieces in a bag with your name on it, so there's nothing you need to bring.
We store finished pieces for up to four months after they are ready for collection. We do our best to remind customers who haven't collected their ceramics, but unfortunately cannot store pieces indefinitely.
Uncollected ceramics may be included in our annual December charity sale, where visitors pay what they wish and all proceeds are donated to charity.
LANGUAGE
Any class will be taught in English if one or more English speaking students are attending. If your instructor is Danish, and the class has no English speaking students attending, the class will of course be conducted in Danish.
PERSONAL INFORMATION
We use your personal information to manage your booking and communicate with you about your experience at Let's Clay.
We use trusted service providers, including our booking platform Understory, to process information necessary for bookings and payments. We do not sell your personal information to third parties. Of course.
Anything else you feel like you need to know?
Please get in touch via hello@letsclay.dk.